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Frequently Asked Questions

  1. If I replace a campus card and find the old one, can it be reactivated?
    No, once a campus card is replaced, an old card can not be reactivated.

  2. Can I change my picture on my campus card?
    You may change your picture for a fee of $20.00.

  3. How much does it cost to replace my campus card?
    There are two methods of paying for a replacement card. You can either pay $20.00 with cash (on your card) or check or $30.00 to be charged to your Student E-Bill.

  4. If I’ve been issued a replacement card will my funds/meals transfer to the new card?
    Yes, any existing funds or meals will transfer from your old card to your new card automatically.

  5. If I’ve been issued a replacement card, will my swipe access still work?
    No, when a card is reissued the numbers encoded in the magstripe are automatically changed. To regain swipe access you go to the department/person that initially granted you access.

  6. My card isn’t working, what is the problem?
    There can be many reasons why your card isn’t working. To help us solve the issue in a timely manner, call or come in to our office.

  7. When is the deadline to change my meal plan?
    The deadline to change meal plans without a penalty fee is 2 weeks after the start of the semester. After the deadline, all changes to a meal plan are accompanied by a $35.00 processing fee. Also, after the deadline mandatory students (students who live in dorms) may only move up in a meal plan. Non-mandatory students (commuters and apartment students) may move up or down in their meal plan.

  8. If I run out of Flex can I add more?
    No, if you run out of Flex you cannot add more. You can however choose to add money to your Food Fund or General Funds.

  9. What payment methods are accepted at the Campus Card Center
    The Campus Card Center only accepts payment through the campus card. Note: The Campus Card counter will also accept a personal check as payment.

  10. Is the CCMS Department open on weekends?
    No, the CCMS Department is not open on weekends and is closed for all University observed holidays.

  11. I’m looking for my package that should have been delivered.
    The Campus Card Center operates in conjunction with USPS. If your package is coming through FedEx, UPS, DHL, or any other courier service, it will go straight to your room. If your package is coming via USPS, please provide us with a tracking number to help us find your package. NOTE: It is highly recommended that delivery confirmation be put on all packages coming in to the university.